About this Position
Manage complex order management and customer operations processes end-to-end, ensuring high service levels, data accuracy, and operational excellence. Act as a key point of coordination across internal stakeholders to deliver reliable supply and enhance customer experience, while identifying opportunities for continuous improvement and business growth.
What you´ll do
- Manage affiliate orders from creation to invoicing, including coordination of supply and demand processes.
- Maintain and update customer, pricing, and master data accurately in SAP.
- Coordinate material (Finished Goods) and vendor master data, including rebates and agent commissions.
- Collaborate with Logistics and cross-functional teams to ensure export requirements and service levels are met.
- Execute daily operations, ensuring strong service performance and fast issue resolution.
- Support resolution of credit blocks, invoice disputes, and stock issues while monitoring service KPIs.
- Maximize service levels by applying out-of-stock (OOS) rules and resolving short-term supply constraints.
What makes you a good fit
- 3–6 years of experience in Customer Service, Order Management, Supply Chain, or Sales Operations.
- Solid understanding of Order-to-Cash (O2C) processes and customer service operations.
- Experience working with ERP/CRM systems (SAP, Salesforce Service Cloud or similar).
- Strong customer-centric mindset with effective communication skills to collaborate across teams and functions.
- Proactive and solution-oriented, with the ability to take ownership and make decisions in complex situations.
- Well-organized and able to manage multiple priorities in a fast-paced environment.
- Analytical mindset with attention to detail and focus on quality and accuracy
Some perks of joining Henkel
- Flexible work scheme with versátil hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
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