Description
Job Title: Medical Virtual Assistant (Spanish-English Bilingual) – Front Desk & Administrative Support
Position Type: Full-time
Work Hours: 8:00 AM – 5:00 PM (EDT)
Work Days: Monday to Friday
Salary: $6 – $8 per hour (depending on experience)
Job Code: [I-EPP]
Workplace: Remote

Scope of Work / Responsibilities
Our client is a U.S.-based healthcare practice that provides physical therapy services, focused on delivering patient-centered care and a smooth, professional front-desk experience. The Medical Virtual Assistant will support daily administrative and front-desk operations while serving as a key point of contact for patients.

Key responsibilities include:
- Greeting patients virtually and assisting with the check-in process. Conducting face-to-face patient interactions via tablet during check-in
- Collecting patient co-pays and deductibles and confirming patient details
- Answering inbound phone calls and responding to patient inquiries
- Scheduling, confirming, and managing patient appointments accurately




- Performing patient communication and follow-ups
- Supporting patient care coordination through remote administrative tasks
- Completing back-end administrative support as needed
- Entering and maintaining accurate patient data in the patient management system
- Using EMR/EHR systems (WebPT experience preferred)
- Remaining present in a virtual video conference room with camera on for the entire shift to support real-time collaboration

Requirements
- At least 1 year of experience in medical administration, healthcare support, or a healthcare front desk role (including virtual assistant experience)
- Prior and strong experience in handling patient scheduling and inbound calls in a healthcare setting.
- Proven experience collecting patient co-pays and deductibles, including discussing payments professionally and in a patient-friendly manner
- Comfortable using EMR/EHR systems (experience with WebPT is an advantage)
- Strong fluency in both Englis

📌 Medical Virtual Assistant (México)
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📍 México