We're looking for an L1 Support Engineer to provide first-line support for analytics and business intelligence users. If you enjoy solving technical problems, helping users succeed, and want to build your career in data and analytics, we'd love to hear from you.
Responsibilities
- Provide first-level technical support for BI platforms and dashboard users.
- Troubleshoot issues and escalate complex cases to senior engineers when needed.
- Manage support tickets and ensure timely resolution.
- Create and maintain support documentation and knowledge base articles.
- Gather requirements for dashboard requests and feature enhancements.
- Deliver user training sessions and product demonstrations.
- Monitor dashboard performance and availability.
- Assist with user access and permissions.
- Contribute to process improvements based on user feedback.
Requirements
- 1–3 years of customer support or technical support experience.
- At least 1 year of experience with BI tools or analytics platforms, or equivalent demonstrated learning ability.
- Basic SQL skills and understanding of database concepts.
- Experience with Tableau or a similar BI tool.
- Familiarity with data warehousing, ETL concepts, and Snowflake.
- Experience using ticketing or issue-tracking systems.
- Strong analytical, troubleshooting, and communication skills.
- Excellent attention to detail and the ability to thrive in a fast-paced environment.
Nice to Have
- Associate's or bachelor's degree in a related field, or equivalent experience.
- Tableau, cloud, or other relevant technical certifications.
If you're passionate about customer support, analytics, and continuous learning, we'd love to hear from you.
Why join us?
- Competitive compensation paid in USD.
- 100% Remote.
- Paid Time Off: 12 PTO days per year.
- Local Holidays: All official holidays in your country.
- Birthday Off.
-
📌 Support Engineer (México)
🏢 Golabs Tech
📍 México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.