About this Position
Act as the Single Point of Contact (SPOC) for assigned customers within the Industry segment, managing the end-to-end Order-to-Cash process with a strong customer-centric, operational, and strategic approach. Ensure high service levels, reliable supply, and continuous improvement of customer experience and business performance.

What you´ll do
Key Responsibilities
- Manage an assigned customer portfolio, acting as the main point of contact and building strong customer relationships.
- Oversee the end-to-end order process, ensuring timely execution and resolution of operational issues.
- Manage complex inquiries related to product availability, MTO/MTS strategies, lead times, and supply constraints.
- Prioritize orders based on business impact, customer needs, and product availability.
- Partner with cross-functional teams to ensure service excellence and align commercial requirements with operational capabilities.
- Monitor service performance and drive continuous improvement through KPI management.

Profile

-
Proactive, agile, and comfortable working in complex,



fast-paced environments.
- Strong analytical and problem-solving skills with a data-driven mindset.
- Quick learner with the ability to understand technical products, processes, and supply chain dynamics.
- Strong ownership, accountability, and end-to-end business perspective.

What makes you a good fit
- 3–6 years of experience in Customer Service, Order Management, or Supply Chain roles.
- Strong understanding of Order-to-Cash (O2C) processes.
- Experience working with SAP, Service Cloud, or similar ERP/CRM systems.
- Proven ability to manage customer relationships in a front-facing or SPOC role.

Some perks of joining Henkel
- Versátil work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
- Diverse national and international growth opportunities
- Global wellbeing standards with health and preventive care programs
- Gender-neutra

📌 Customer Service Specialist- Industry (Interlomas)
🏢 Henkel
📍 Interlomas