Description
IT Operations Support Specialist - Senior

At Cummins, we believe your passion is your power. Supercharge your career with the support of a global team that empowers you to do your best work.

We are looking for a talented IT Operations Support Specialist to join our team, specializing in Systems/Information Technology for our CUMMINS FUEL SYSTEMS BUSINESS, located in Guadalajara, Mexico. (Hybrid role: 3 days onsite, 2 days home office)

This role is focused on supporting and maintaining Oracle E-Business Suite (EBS) R12 financial modules in a production support environment. The position involves troubleshooting issues, managing incidents, supporting system integrations and upgrades, and collaborating with cross-functional teams to ensure stable and efficient business operations.

We are looking for someone with experience in Oracle EBS financial modules such as Accounts Payable, Accounts Receivable, General Ledger, and Cash Management, along with SQL knowledge, strong problem-solving skills, and experience in IT production support environments. Exposure to Agile methodologies,



reporting tools, and continuous improvement initiatives is a plus.

Key Responsibilities:

• Provide production support for Oracle E-Business Suite R12 financial modules

• Troubleshoot incidents, resolve system issues, and support end users

• Manage configurations, customizations, interfaces, and reporting activities

• Support system integrations, migrations, upgrades, and testing activities

• Work with SQL for analysis, troubleshooting, and data validation

• Collaborate with cross-functional and general teams to ensure service quality and system stability

• Participate in continuous improvement initiatives to optimize workflows and system performance

• Support documentation, testing, and process enhancement activities

• Ensure service levels, change management, and operational support processes are followed efficiently

Responsibilities
Competencies:
Optimizes work process

📌 IT Operations Support Specialist (Guadalajara)
🏢 Cummins
📍 Guadalajara