What you’ll do?
- We are seeking a Senior Production Support Analyst with strong experience supporting web and mobile applications in production environments.
- This role requires deep hands on expertise in production monitoring, incident management, and observability tools (especially Dynatrace), with a proactive mindset focused on preventing issues-not just reacting to incidents.
- The adecuado candidate has a solid technical background in Java and/or Angular, enabling log review, code inspection, and root cause analysis in collaboration with engineering teams to drive permanent and scalable solutions.
What you’ll bring:
- Beginner Basic understanding of tools and concepts Requires supervision during incident handling Limited exposure to high severity production issues
- Intermediate Independently handles incidents and monitoring tasks Performs RCA for standard production issues Understands application behavior and system interactions
- Advanced Deep expertise in production operations and observability Leads complex incident resolution and RCA initiatives Proactively identifies risks and drives long term improvements Acts as a trusted SME for production stability
Soft skills:
Work Underpressure, Quality at work, Results Oriented.
What can YOU expect in a career with Capgemini?
- Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
- You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
- You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
- Capgemini offers a competitive compensation and benefits package.
- Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distrib
📌 Production Support (Aguascalientes)
🏢 Capgemini
📍 Aguascalientes
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