Wärtsilä is an innovative technology company known for being a forerunner in the Marine and Energy markets. Every day, we – Wärtsilians - put our hearts and minds into turning Wärtsilä's purpose of enabling sustainable societies through innovation in technology and services into reality. Our ultimate aim is to provide increased value to both our customers and society. New, game-changing ideas and continuous improvement have been part of our DNA since 1834. Together, we can create new business opportunities and more sustainable future that we can all be proud of.

We want to transition the world towards a decarbonised and sustainable future. By pushing the boundaries of engineering and technology, we can make it work. We are always on the lookout for future-oriented talent – want to join the ride?

Main Responsibilities:
- Arrange service delivery for issues related to Wärtsilä supplied equipment for ESB installations during the entire Lifecycle Services.
- Assist in handover meeting between Project Management, ESS Lifecycle and Agreement Managers,



and prepare warranty announcement. Secure quality of claim resolution process within assigned region with clear communication and follow-up on all issues (registered claims).
- Initiate and support prompt resolution of customer issues by fast and efficient warranty handling including vendor reclaiming together with internal stakeholders (Energy Storage Business(ESB), Technical Expertise Center, Agreement and Field Services teams).
- Initiate and support prompt resolution of customers issues by fast and cost-efficient way of sending manpower to site when needed by using own Field Service (FS) Resources, vendors, and sub-contractors.
- Deliver set targets for Customer Satisfaction and Hit Rate as measured through Customer Engagement Management Survey (CEM) Completeness and quality of the work performed in accordance with the ESB Lifecycle Management process.
- Take ownership and ensure trouble free operation of the supplied

📌 ESS Lifecycle Support Coordinator (México)
🏢 Wärtsilä
📍 México