Macro Process
Sub-process / Focus Area
Specific Responsibilities
1. Business Support
SO Order
- Create SO order in ERP system.- Follow-up the SO order status, including shipping status, registration status, customer payment status etc.- Modify the SO order in ERP, reconfirm with distributors about the updated SO and finish signature on SO- Create DN1 & DN2, inform logistics with DN PDF file to arrange shipment and complete the PGI in ERP system.
Invoice Creation
- Create Invoice of PoD complete DNs.
Warranty contract
- Create SO for warranty extensions.
Report and Dashboard
- Creation and update of service dashboard for Forecast Review and Pending ISTO.
2. Spare Parts Support
ISTO
- Creation of ISTO material request to HQ.- Follow up the ISTO delivery status until goods receipt.
Inventory check
- According to Finance requirements to perform stock taking activity twice per year.- Safety stock checking and request. Follow-up upon HQ's Replenishment Plan. - Weekly stock report.
CRM order
- Review CRM Breakdown order,
help to apply parts & change order status.- Follow up the CRM parts delivery status, update the status to distributors.- Maintain service engineer information in ERP, including country assignment and stock details.- Regularly monitor CRM delivery note creation and posting logs.
DHL waybill creation
- Waybill creation for FSE request spare parts to be shipped from Mexico´s office.
Return material to warehouse
- Returned spare parts handling: Follow up on returned old and new spare parts from CRM service orders, complete goods receipt for new spare parts, and coordinate local scrapping of obsolete parts.
Aging inventory management
- Regularly review aging spare parts inventory with the service team and follow up on the scrapping process.
3. DEMO Support
DEMO equipments
- Receive and provide DEMO equipments at Mexico's office.
4. Service Fixed Assets support
Fixed Assets Management and Follow Up
- Conduct local so
📌 SERVICE ADMINISTRATOR (Ciudad de México)
🏢 Mindray
📍 Ciudad de México
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