Hybrid job in Guadalajara, Jalisco

At Backbase, we build AI-powered, secure, enterprise-grade digital banking
software used daily by millions worldwide. With seamless integration, unified
data, agentic AI, and a complete banking suite built for every line of business,
you'll be building the next generation of banking.

The Role

We are seeking a Senior Backend Engineer strong backend software engineering
experience to own the health of our production systems by resolving complex
escalations and driving automation. Our core backend relies heavily on Java,
Spring Boot, and microservices orchestrated via Kubernetes.

In this role, we embrace a T-shaped engineering profile. You will anchor your
work in your deep expertise of the Java ecosystem, while utilizing AI tools to
operate across the wider tech stack.

Rather than just closing tickets, you will use AI and agentic workflows as force
multipliers to optimize our support processes, automate repetitive triage tasks,
and permanently resolve underlying system defects. You will serve as a technical




authority who mentors peers and raises the bar on how we handle application
support in a modern, cloud-native environment.

Key Responsibilities

End-to-End Troubleshooting: Take ownership of complex escalations by debugging
Java and Spring Boot code, tracing issues through REST APIs, and resolving
bottlenecks in our microservices architecture.
AI-Driven Automation: Lead the adoption of agentic tooling, LLMs, and AI
automation to streamline incident triage, log analysis, and repetitive support
workflows as you identify system pain points.
Infrastructure Navigation: Monitor, debug, and maintain application stability
within a Kubernetes-orchestrated containerized environment.
Technical Authority: Act as the highest escalation point and go-to resource for
your peers. Review root cause analyses critically and mentor the team on modern,
AI-native support practices.
Strategic Problem Solving: Identify trends in system failures, lea

📌 Senior Backend Engineer (Guadalajara)
🏢 Backbase
📍 Guadalajara