Do you enjoy building long-term client relationships, guiding customers through
their options, and making sure they feel supported every step of the way? In
this Customer Care Specialist role, you will be at the heart of the after-sales
experience at FARO CREAFORM.

You’ll act as a trusted partner for our customers, helping them fully understand
the value of our service offerings while strengthening loyalty and long-lasting
relationships. If you have a strong sales mindset, excellent communication
skills, and enjoy working in a fast-evolving environment, this role offers a
great opportunity to grow and make an impact.

Here’s what we offer you:

* Growth opportunities within a global organization
* Continuous training and coaching to support your development
* A supportive and collaborative team environment
* Versátil work schedules
* A human, innovative, and forward-thinking company culture

Key Responsibilities:

* Build and maintain strong relationships with existing customers by following
up on sales opportunities and recommending the most relevant solutions from




our service and product
* portfolio, including maintenance plan renewals or reinstatements
* Participate in regular account reviews, ensuring all relevant customer
information is shared to support informed and strategic decision-making
* Prepare accurate sales forecasts and perform consistent follow-ups on direct
sales activities
* Support the management of major accounts, including the preparation of
customized proposals
* Manage day-to-day sales operations such as quote creation, opportunity
tracking, order entry and confirmation, customer record creation, and credit
checks within the CRM
* Deliver a consistent, high-quality customer experience that reinforces
satisfaction, loyalty, and retention

What will help you succeed at FARO CREAFORM:

* College diploma in business or a related field (preferred)
* Minimum of two years of experience in sales or customer service
* Comfort using or learning CRM an

📌 Customer Care Specialist (Ciudad Apodaca)
🏢 Ametek
📍 Ciudad Apodaca