Syntax is a leading Managed Cloud Provider for Mission Critical Enterprise
Applications and has been providing comprehensive technology solutions to
businesses of all sizes since 1972. Syntax has undisputed strength to implement
and manage ERP deployments (Oracle, SAP) in a secure and resilient private,
public or hybrid cloud. With strong technical and functional consulting
services, and world-class monitoring and automation, Syntax serves some of North
America’s largest corporations across a diverse range of industries. Syntax has
offices worldwide, and partners with Oracle, SAP, AWS, Microsoft, IBM and other
general technology leaders.

CUSTOMER SUPPORT SPECIALIST

JOB SUMMARY

The Customer Support Specialist is responsible for providing responsive,
professional, and high-quality support to customers by addressing inquiries,
resolving issues, and ensuring a positive service experience. This role serves
as a key point of contact for customer communication and works closely with
internal teams to support timely resolution, maintain service standards, and




contribute to customer satisfaction and retention. The position also supports
the use of automation and AI-enabled tools to improve response efficiency,
knowledge management, and service quality.

KEY RESPONSIBILITIES

* Respond to customer inquiries through phone, email, chat, or ticketing
systems in a timely and professional manner.
* Diagnose, troubleshoot, and resolve customer issues, escalating when
necessary.
* Document customer interactions, case details, and resolution steps accurately
in support systems.
* Follow established support processes, service level agreements, and quality
standards.
* Collaborate with internal teams to ensure timely resolution of complex
issues.
* Monitor case status and follow up to ensure customer satisfaction and issue
closure.
* Provide product, service, or process information to customers clearly and
accurately.
* Identify recurring issues and contribute to improvement initiati

📌 Customer Support Specialist (México)
🏢 SYNTAX
📍 México