Who We Are
VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, General Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.
About WPP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions,



world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com.
Buscamos Experience Strategist
¿Qué harás?
Desarrollar estrategias de experiencia de usuario (UX) y experiencia de cliente (CX) para plataformas digitales, e-commerce y puntos de contacto omnicanal
Liderar investigación de usuarios utilizando metodologías cualitativas y cuantitativas para identificar necesidades, comportamientos y pain points
Diseñar customer journeys, user flows y service blueprints que optimicen la experiencia del consumidor en todos los touchpoints
Traducir insights de investigación y datos de comportamiento en estrategias accionables d

📌 Experience Strategist (Ciudad de México)
🏢 VML
📍 Ciudad de México