* Ensure compliance with company systems and operational standards,
including IATF 16949, VDA, ISO 14001, ISO, and other customer-specific
requirements, while contributing to continuous system improvement
* Act as the main quality interface with OEM customers, ensuring clear
communication, strong relationship management, and alignment
with customer-specific requirements
* Manage and follow up on customer claims and first quality issues, ensuring
rapid analysis, corrective actions, and proper communication with internal
teams and the customer
* Support the implementation and communication of the quality policy and
departmental quality objectives, ensuring employees are aligned with
procedures, customer expectations, and internal standards
* Plan and implement minimum control methods and criteria for products
delivered to customers and for processes and inputs used in product
realization, considering cost, existing test methods, procedures, process
structures, product reliability, and compliance with customer specifications
* Collaborate closely with Trade teams,



Project departments, and Customer
Representatives to ensure effective quality planning, monitor its
effectiveness, and revise it when necessary
* Monitor and report customer feedback and complaints related to product
performance to relevant departments and actively participate in initiatives
aimed at reducing customer complaints and internal/external quality costs
* Monitor and assure fulfillment and compliance with Customer Specific
Requirements
* Review, revise, and create quality instructions and procedures when necessary
to ensure product performance and life-cycle test requirements are met and to
prevent recurrence of customer issues
* Participate in continuous improvement activities and contribute to
strengthening quality management systems and operational processes
* Manage warranty-related topics by analyzing field returns and warranty
claims, coordinating corrective actions with internal teams, and s

📌 Quality Methods Leader (Monterrey)
🏢 Op Mobility
📍 Monterrey