Working Schedule: 9 AM – 5 PM Pacific Standard Time (PST)
Contract Duration: 1-year, renewable
Client Industry: Property Management/Real Estate
Monthly Salary: USD 1350
Job Overview:
One of our clients is looking for a Senior Bilingual Property Management Operations Coordinator to join their operations team and support day-to-day property maintenance and service coordination. The adecuado candidate will have hands-on experience with AppFolio and be comfortable handling maintenance-related service calls, coordinating with vendors, and communicating directly with tenants. Strong verbal and written communication skills in both English and Spanish are required. This is a newly created position, so the successful candidate should be proactive, organized, and capable of helping establish an efficient process for handling maintenance requests and vendor coordination.
Key Responsibilities
- Handle incoming maintenance and service calls from tenants.
- Manage and document maintenance requests using AppFolio.
- Coordinate maintenance requests with the appropriate vendors.
- Identify and contact the right vendors based on the service required.
- Coordinate communication between tenants and vendors to ensure service requests are addressed.
- Follow up with vendors and tenants regarding the status of maintenance requests.
- Communicate professionally with tenants, vendors, and other stakeholders via phone, email, text, and WhatsApp.
- Maintain accurate and up-to-date records of service requests and communications in AppFolio.
- Help improve and streamline the company's maintenance coordination processes.
- Escalate issues when necessary and ensure service requests are handled efficiently.
Must-haves:
- AppFolio experience — required/non-negotiable
- Strong English communication skills
- Strong Spanish communication skills
- Experience handling service/maintenance calls
- Experience coordinating with vendors
-