As an IT Specialist at W.W. Williams, you will provide technical support to employees as well as monitor, maintain, and upgrade Branch office server, network, and telecommunications systems.
Job Duties:
- Provide first and second level technical support in response to incoming IT Service Desk tickets while providing excellent customer service.
- Troubleshoot and resolve end-user hardware, operating system, and software-related problems for both local and remote users.
- Ensure proper documentation of all Service Desk related activity in the Service Desk Ticketing System.
- Administer client, server, LAN, WAN, and WLAN hardware in use at Branch locations.
- Administer company application and technology services as assigned.
- Install and configure system and network equipment as needed.
- Make recommendations for future system and network upgrades at Branch locations.
- Coordinate with other IT department staff to assist with system and application implementations and upgrades.
- Coordinate with outside vendors to perform onsite cabling and infrastructure work.
Work Experience & Qualifications:
- Associate degree or equivalent from two-year college or technical school.
- Experience in a Help Desk/Customer support role.
- Basic network troubleshooting.
- PC imagining/deployment.
- VolP Telephony.
- Experience supporting remote users.
- Strong written and verbal communication skills.
- Proficient in Microsoft Office Suite.
Employee Benefits & Rewards:
- 8 Paid Holidays & 1 Paid Wellness Day
- Paid Time Off
- Employee Referral Bonus Program
- Medical, Dental & Vision Insurance
- 401k with a Company Match
- Company Paid Training
- Growth & Leadership Opportunities
About the Company:
W.W. Williams was founded in Columbus, Ohio, in 1912. Today The W.W. Williams Companies have a broad portfolio of businesses located throughout the U.S. and Mexico. The W.W. Williams Companies include CT Power and Guaranteed Truck Service. W.W. Williams
📌 IT Specialist (San Pedro Tlaquepaque)
🏢 W.W. Williams
📍 San Pedro Tlaquepaque
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