Genpact in Mexico is seeking a Sr. Associate - Customer Care - Voice to monitor and support activities that ensure SLA adherence, manage real-time agent schedules, and drive service quality across channels.
You will collaborate with operations teams to optimize performance and contribute to process improvements in a fast-moving, AI-enabled environment. The role emphasizes data-driven analysis, root-cause investigation, and effective communication with stakeholders.
📌 Senior Voice Customer Care Specialist (Centro)
🏢 BrightClaim
📍 Centro
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