Key Responsibilities

Operational Responsibilities
- Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.
- Manage dispute resolution workflows, including root‑cause identification and coordination with business partners.
- Utilize HighRadius tools (CLS, DMS, EIPP, CAA), SAP S/4HANA and Emagia to manage accounts, document actions, and monitor KPIs.
- Ensure compliance with credit & collections policies, escalation protocols, and internal controls.
- Support escalations related to large past‑due balances, critical disputes, or customer experience issues.

People Leadership
- Supervise a team of dispute analysts (10–15 depending on final structure).
- Conduct regular coaching sessions, performance appraisals, and development planning.
- Monitor productivity, daily workload, and adherence to SLAs/KPIs.
- Promote a culture of accountability, service excellence, and continuous improvement.

Stakeholder Collaboration
- Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.




- Communicate effectively in English with stakeholders across the Americas, including Finance and on‑site O2C leadership.
- Partner with onshore Credit, Collections, and Dispute Resolution leaders to support strategic priorities.

Continuous Improvement
- Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.
- Support adoption and optimization of HighRadius tools and automation features.
- Provide recommendations on workflow improvements and customer issue prevention.

Required Qualifications
- Bachelor’s degree in Finance, Accounting, Business Administration, or related field.
- 5+ years of experience in AR Collections, Dispute Management, or related O2C roles.
- Working knowledge of HighRadius (CLS, DMS, EIPP) and SAP S/4HANA.
- Strong English communication skills (written and verbal).
- Experience interacting with Sales, Cu

📌 Working Supervisor (Isla Guadalupe)
🏢 Xylem
📍 Isla Guadalupe