L2 Production Support Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast-paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.

Provide end-to-end L2 Production Support for banking applications, ensuring system stability, availability, and performance
Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes




Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution
Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues
Monitor batch jobs, Unix/Linux processes, and shell scripts; Perform code-level analysis and debugging (Java or other OOP languages) to identify root causes of application defects
Conduct Root Cause Analysis (RCA), document findings, and implement preventive measures to reduce recurring incidents
Collaborate closely with L1, L3, App Development, DevOps, and business stakeholders to drive permanent fixes and improvements
Maintain and enhance knowledge repositories, runbooks, and support documentation
shell scripting) and optimizing monitoring processes
Ensure adherence to ITIL practices (Incident, Problem, Change, and Knowledge Management)

Works seamlessly across

📌 Senior Support Technician (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México