- Responsible for providing support in the technical aspects of commercial activity, including: warranty claims administration, service centers certification/re-certification
- Direct communication with customers and channel partners on technical issues
- Support on spare parts selection and quotation
- Structuring, design, definition, revision and finalization of procedure manuals
- Support in the field for certified service centers and technicians in application of products and troubleshooting
- Specification of equipment and replacement parts
- Support to special applications and their specification to the Sales group
- Maintain continuous contact with engineering area in the different CMCO plants worldwide
- Maintain current and updated certified service centers, procedures manuals, warranty claim, tech bulletins and Tech area KPI files
- Acquire and distribute technical knowledge of product to the collaborators of the commercial area
- Elaborate quotation of solutions and products for the sales area
- Actively attend calls for activities with distributors,
clients and internal staff of CMCO where their support and professional collaboration is required
- Assist with the rest of the organization to achieve profitability and growth, through the fulfillment of sales budget (volume) and control of operating expenses
- Regularly visit clients and distributors in support of project closure and follow-up.
Requirements
- Bachelor’s degree in engineering from a four-year college or university (not mandatory)
- Bi-lingual in English and Spanish (70% minimum required English language)
- Planning and communication skills
- Excellent PC skills, word processing, spreadsheet and database
- Experience of working with staff in office and factory environments
- Deep technical knowledge in mechanics, electric and electronic engineering
- Proven Material handling skills.
- Traveling > =60%
- Fluency in written and verbal English language skills > = 70%.