Summary:

Handle Customer contacts from different channels to provide and process
information in response to inquiries, concerns and requests about products,
services and general information from the different segments handled in the
department. Creates performance reports and provides mentoring to new agents or
agents that have been recently trained in a new segment. Take payments for
Customers to place orders at a store or the website

Responsibilities:

* Handle Customer contacts from different channels (telephone, e-mail, chat)
identifying their concerns and responding promptly to their inquiries
* Follows up on Customer interactions via e-mail, telephone or chat with other
departments/teams and outside vendors/third parties. Feeds ticketing systems
to record Customer interactions and transactions. Attend trainings, meetings
and mentorings to maintain knowledge updated and receive feedback
* Create performance reports and provides mentorings and feedback to new agents
or agents that have been recently trained in a new segment. Process orders,
rebates, complaints

Requirements:





* A high school diploma or equivalent (G.E.D.), may include specialized or
vocational courses.
* Area of study: Customer Service
* Years of experience: One to two years
* Type of experience: Customer Service, Call Center knowledge, AutoZone Culture
* Special certifications or technical skills: Communication skills - verbal and
written, bilingual, basic computer software
* Other/preferred: Self-direction.

AutoZone de México is the leading retailer and distributor of automotive parts
and accessories in the Americas. In Mexico, there are more than 800 stores; two
distribution centers; one Store Support Center, the Centro de Apoyo a Tiendas
(CAT) is located in Monterrey, México,; one Business and Technology Store
Support Center (BTSSC) located in Chihuahua more than 16,000 AutoZoners
nationwide.

Our customer-first mindset and commitment to Going the Extra Mile define who we
are, for both ou

📌 CUSTOMER SERVICE AGENT (México)
🏢 AutoZone
📍 México