Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a general company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 200 locations worldwide.
For the better. Together.
The AF SF Customer Implementation Project Manager manages assigned customer implementations for new or existing business. This includes ensuring the customer’s requirements and expectation are met. A detailed knowledge of common supply chain processes and solutions is required to fully understand the scope of work and ensure that the proposed setup can be accommodated within the Hellmann organization
Essential Duties And Responsibilities
Support Product and Sales in the customer acquisition / retention process,
if needed (e.g., design of customer solutions, system demonstration for customers)
Support customer business process re-engineering initiatives
Ensure adherence to and continuously improve standard customer implementation process
Oversee CI projects and support CI activities, including the following:
Lead Customer Implementation projects in co- operation with the other regional Customer Implementation teams and/or branch managers
Facilitate communication between Customer, Commercial, IT, Operations, Finance, Legal stakeholders involved in the customer implementation
Analyze and document operational process requirements, IT requirements, reporting requirements, staffing requirements, etc
Design Customer-specific reports and system integrations for IT development
Develop KPIs and the respective monitoring tools to ensure a successful implementation
Prepare and maintain Customer standard operating