Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members.
The Role
The Billing Advocate position is open to residents of Mexico City and requires full English fluency.




Apollo.io is seeking a Billing Advocate to join our Customer Support team. In this role, you will be the primary point of contact for billing-related inquiries — handling refunds, cancellations, subscription renewals, invoice discrepancies, and payment questions, while adhering to established workflows and company policies.
Your attention to detail, billing system proficiency, and commitment to customer satisfaction will be critical to maintaining trust and accuracy in Apollo's financial operations.
This is an IC role reporting to the Account Advocate Team Lead.
Responsibilities
Handle billing inquiries, refund requests, cancellation requests, invoice discrepancies, and payment-related questions via email, chat, and phone — ensuring timely, accurate, and policy-compliant responses.
Process subscription renewals, cancellations, and refunds in compliance with Apollo's billing policies and workflows.
Provision cust

📌 Billing Advocate (Ciudad de México)
🏢 Apollo.Io
📍 Ciudad de México