Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
Use analytics and feedback to optimize KM practices, technology, and user experience
Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team
Bachelor's degree in Information Science, Business, or related field; 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
~ Proven experience leading KM programs in a complex,



global organization
~ Excellent communication, stakeholder management, and change leadership skills
~ Experience with content standards, quality assurance, and continuous improvement methodologies
Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, general environment.
Knowledge Management
Digital Transformation
Stakeholder Management
ATS Optimization Keywords
Content Standards
Quality Assurance
Content Health Monitoring
Knowledge Management Platforms

📌 Manager, Business Management (Jalisco)
🏢 Jobtailor
📍 Jalisco