- Define and own the end-to-end ServiceNow architecture across all modules and integrations.
- Develop and maintain a multi-year platform roadmap aligned to ITSM maturity, automation goals, and business priorities.
- Lead the transition from initial implementation to a governed, scalable platform operating model.
- Design end-to-end ServiceNow solutions, architecture designs, workflow automation, data models, CMDB structures, and integration patterns.
- Establish and enforce ServiceNow governance, standards, architectural guardrails, development standards, integration frameworks, and data/CMDB governance models.
- Lead architecture review processes and ensure compliance with enterprise architecture, security, and regulatory requirements.
- Lead post-go-live stabilization and implement the governance model.
- Define architecture for SLA-driven ITSM processes, Incident, Problem, Change, and Major Incident improvements.
- Establish a structured ServiceNow delivery and support operating model.
- Identify and remediate platform inefficiencies, technical debt, and process gaps.




- Drive workflow automation and process optimization initiatives.
- Define reusable patterns to increase automation and reduce manual effort.
- Enable self-service, knowledge-driven support, and proactive problem management.
- Define and lead integration strategy between ServiceNow and enterprise systems.
- Drive integration expansion across HR systems, identity, and endpoint management tools.
- Collaborate with enterprise architecture, infrastructure, security, and data teams.
- Provide technical leadership to developers, administrators, and platform teams.
- Mentor team members and review and approve solution designs and technical implementations.
- Oversee architecture across requirements, design, build, deploy, and optimize lifecycle stages.
- Support large-scale implementations, upgrades, and platform changes.
- Define release management, upgrade, and regression strategies.
- Act as a trusted

📌 Enterprise Architect (San Luis Potosí)
🏢 Jobtailor
📍 San Luis Potosí