Parker Hannifin is a Fortune 250 general leader in motion and control technologies and systems. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow.
Are you ready to shape a brighter future?
We believe that our team members are our key assets and that a diverse workforce is a driving force to bring our purpose to life. We foster a culture where every team member feels safe, included and empowered.
Position Summary
We all belong, we all matter, and we all make a difference.
Parker Hannifin is seeking a Customer Service Leader to Supervises the day-to-day activities of customer service team including interpreting customer requests, monitoring performance and delivery, investigating complaints, negotiating pricing and discounts.
This role is responsible for Ensures appropriate oversight to customer accounts; Oversees exception pricing and intervenes when necessary; Responsible for ensuring escalated customer problems are resolved; Supports reporting of customer service metrics; supervises team members; Assigns and prioritizes team member tasks.
Responsibilities
- Ensure that all requests, questions, and concerns from the entire network of distributors, direct customers, Original Equipment customers, and domestic and international intercompany customers are addressed.
- Serve international customers to whom Parker Hannifin products are exported, ensuring adherence to established procedures. You must also ensure that shipments to these customers meet the minimum requirements of our Customs and Foreign Trade Laws. This role also involves fulfilling the requirements of Customs Brokers and Freight Lines. Furthermore.- Ensure the complete track each exported shipment from its departure from the Plant to its clearance through Customs and its arrival with the Customer.
- Responsible for tracking the flow of materials from purchase to delivery at the Plant or from the generation of work or
📌 Lider de Servicio Cliente (Toluca de Lerdo)
🏢 Parker Hannifin
📍 Toluca de Lerdo
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