Important:
- A minimum B2 level of English is required for this position.:
Back Office Representative Healthcare - Confie Tijuana
Overview
As a Back Office Representative Healthcare, you will support a leading insurance field marketing organization that works with independent agents and financial advisors focused on senior clients. The company provides access to top insurance carriers, proprietary quoting tools, and operational support, enabling agents to offer Medicare, life insurance, and annuity products efficiently.
Responsibilities
- Process and review agent contracting workflows, including data entry, contract validation, and system updates to ensure accuracy and completion.
- Serve as a liaison between agents and insurance carriers, following up on incomplete or missing information to keep contracts moving through the pipeline.
- Manage contract lifecycle tasks such as posting notes, sending follow-up communications, and resolving outstanding items to return contracts to production.
- Identify and communicate issues, trends, and process gaps to leadership,
while supporting team operations and assisting with additional processing tasks as needed.
Requirements:
- 1 year of experience in a call center or back office support role
- Strong English skills(B2 level or higher),
- Basic computer knowledge, and:
- Full-time availability.:
- Valid Mexican documents.
Join the Coolest Call Center in Tijuana
Confie is a shared service center, originally from the United States, mainly in the areas of California, Nevada, and Arizona. Its clients are primarily insurance companies in the vehicle and medical sectors, each with more than 60 lines of business.
Legal benefits
- IMSS
- AFORE
- Infonavit
- Vacations in accordance with the law
- Vacation Premium (25%)
- Christmas Bonus (Aguinaldo)
- Profit Sharing (PTU)
- Paid Leave (Maternity and Paternity)
Additional Benefits
- Weekly Pay
- Savings Fund (2.5%)
- Paid Leave for marriage and loss of immediate family members
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