Job Function: Finance The role:
Order to Cash Analyst (Customer Portals)

SoftwareOne

Scope: Full Time | Office: Mexico City | Hybrid Model
- Do you have experience managing invoices through customer portals and ensuring accurate, timely submissions?
- Are you looking to grow your career in Order to Cash while working with general stakeholders and processes??
- We are seeking a detail-oriented and proactive Customer Portal Upload Analyst. This role is responsible for managing the accurate and timely upload of customer invoices and supporting documentation into client portals, ensuring compliance with requirements and alignment across internal teams in NORAM.
- Key Responsibilities
- Manage the daily upload of invoices and supporting documentation into customer portals (e.g., Ariba, SAP), ensuring timeliness and accuracy.
- Review and validate documentation prior to submission, ensuring compliance with client-specific requirements and formats.
- Monitor submission status and manage rejections, coordinating with clients and internal teams (Billing, Collections, Operations)



to resolve issues.
- Maintain tracking logs, reports, and dashboards, ensuring visibility of all uploads and performance against SLAs and KPIs
- Ensure effective communication and stakeholder alignment, supporting issue resolution and continuous process improvement.

What we need to see from you:
- Bachelor’s degree in Business, Accounting, Finance, or a related field.
- Proven experience in Order to Cash, billing, or related invoicing processes, with exposure to customer portal management.
- Experience with B2B customer portals (e.g., Ariba, Coupa, SAP, Taulia) and basic understanding of invoicing and order management processes.
- Advanced English level and strong communication skills (written & verbal), with the ability to manage stakeholders effectively.
- Strong analytical skills, attention to detail, organization, time management, and ability to work independently and collaboratively.
- Why Joi

📌 Order to Cash (Polanco IV Sección)
🏢 Softwareone
📍 Polanco IV Sección