We’re hiring At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant We have an exciting opportunity for an exceptional individual to work supporting one of our client as Junior Data Analyst

Job Summary

Responsibilities:
Manage backoffice helpdesk queues for high tech clients by triaging prioritizing and resolving tickets within agreed timelines while maintaining high accuracy and professionalism in every interaction.

Provide clear English communication through written and spoken channels to explain technical or process related information in a way that is easily understood by global customers and internal partners.





Analyze recurring issues in backoffice support cases to identify root causes propose practical improvements and help reduce repeat contacts and operational effort over time.

Maintain detailed and structured case documentation in the helpdesk tools so that all stakeholders can understand the issue history actions taken and next steps without ambiguity.

Collaborate with cross functional technical and operations teams in the high tech domain to gather required information coordinate resolutions and ensure consistent customer experience across touchpoints.

Follow defined standard operating procedures for the backoffice helpdesk while suggesting refinements that improve efficiency data quality and compliance with organizational policies.

Monitor key performance indicators such as response time resolution time and first contact resolution rate to ensure that daily work contributes to service level targets and customer satisfaction goals.

Use knowledge management resources to research solutions update article

📌 Junior Data Analyst (Guadalajara)
🏢 Cognizant
📍 Guadalajara