We focus on helping small and medium-sized enterprises in the United States and Canada to make business more accessible by offering specialized services and providing high-quality people solutions for those organizations, constantly growing and looking for better results in their markets.
About our client:
The largest privately owned homeowner association management company in the West, their goal is to customize their resources and services to the needs of their clients' communities so they can live the moments that matter in the best possible way.
This position is remote and open to all over the country, but you'll be required to visit our offices in CDMX or GDL on the first day (expenses are covered by you)
Available only for applicants living in Mexico
We are looking for a Work Order Specialist to support the following activities:
Review and prioritize work orders to fix issues and make sure the right steps are being taken.
Work order follow-up with vendors, managers, and homeowners via phone, e-mail, chat, and text.




Communicate with homeowners to inform them of the status of work orders or get additional information.
Process incoming e-mail work order updates from managers, vendors, and homeowners.
Assist with e-mail communication and incoming calls during high call volume periods.
Other projects as assigned.
Work Schedule: Monday to Friday
Regular Schedule: 10:00 a.m. to 7:00 p.m. CST MX
Daylight Saving: 9:00 a.m. to 6:00 p.m. CST MX
- Christmas bonus of 30 days (Aguinaldo).
- 12 vacation days after the first year.
- IMSS.
- Major medical insurance since day 1.

After the 3-month probation contract, we add the following:
- Minor medical insurance (Clinic may vary according to your city).
- Food vouchers (10% of the gross salary).
- Restaurant tickets ($2,069 pesos).
- Saving fund (8% of the gross salary).
- Advanced English (Strong communication skills: writing and speaking).
- At least 3 years of experience in a BPO or call center setting.
- Previous experien

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