CSSC Manager, OEM Technical Solutions

Job Description

Are you a technically skilled leader who thrives on building high-performing teams that deliver world-class customer solutions? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people.

As our new Customer Sales & Support Center (CSSC) Manager, OEM Technical Solutions, you will be leading and developing an internal sales support team to deliver exceptional technical solutions, quotations, and customer service across digital, telephone, and email channels for our OEM customers.

You’ll be part of a diverse, supportive and inclusive culture, that celebrates our differences and puts people first by fostering growth, well‑being, and a sense of belonging.

This position follows a hybrid work model and may be based from any Grundfos office across the United States, Canada, or Mexico.

What you will be doing

As a key part of the Customer Sales & Support Centre (CSSC) team,



you’ll create impact by driving customer satisfaction and sales growth by empowering your team to deliver timely, expert technical support that strengthens Grundfos’s reputation as a trusted partner.

Your main responsibilities are to:
- Manage, mentor, and develop a team of application engineers, optimising resource allocation to ensure optimal coverage, performance, and professional growth.
- Ensure world‑class technical quotations, product sizing, and solution advice are delivered within SLA targets and aligned with strategic priorities.
- Proactively identify and implement improvements to team efficiency, customer satisfaction, and sales performance.
- Lead the team to achieve targets and critical operating tasks through the Performance and Development Dialogue process, fostering a sales‑minded culture.
- Collaborate with other CSSC Managers to share best practices, benchmark performance, and ensure common process alignment.
- Monitor team

📌 CSSC Manager, OEM Technical Solutions (San Luis Potosí)
🏢 Grundfos
📍 San Luis Potosí