Johnson Controls is seeking a Senior Manager, ServiceNow ITSM Operations & Process Governance to lead enterprise ITSM processes on the ServiceNow platform, including incident, problem, change, MIM, and SLA governance. This role ensures proactive, automation-driven service delivery and measurable improvements in reliability and user experience.
You will manage a general team of process managers, analysts, and leaders, partner with platform teams and executives, and drive dashboards, governance