Ocean Customer Experience Specialist - MEX
Maersk is a integral leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.
At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.
With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
We Offer
This is an exciting career opportunity to work in a multinational, Global 500 company that makes global trade happen. You will be interacting daily with colleagues internationally, giving you the opportunity to develop your professional skills in a global environment.



We provide support for you to shape your own career by achieving expertise and learning on the job.
Position Overview
The Ocean Customer Experience Specialist is responsible for delivering high-quality customer service support for Ocean products by managing customer inquiries, resolving cases, and ensuring timely completion of operational tasks. The role works closely with the Mexico (MEX) team and supports both import and export-related customer requests through various communication channels. The specialist is expected to maintain service excellence while meeting productivity, turnaround time, and customer satisfaction targets.
Team Environment
Customer service-focused team supporting ocean logistics operations
Small and collaborative team environment (approximately 14 team members)
Daily interaction with internal stakeholders and customer-facing teams
Close collaboration with Mexico-based counter

📌 Ocean Customer Experience Specialist (Ciudad de México)
🏢 Damco Spain
📍 Ciudad de México