Account Administrator

CDMX, Mexico

(Hybrid)

The Central Onboarding Team for USA & Mexico Markets is based in Mexico City and the role of Account Administrator is an exciting opportunity for a self-motivated, results driven individual who enjoys being part of a team, managing partners and building relationships.

You will coordinate with Corporate Card clients acting as the primary contact for General Commercial Services (GCS). You will be leading the onboarding of USA & Mexican clients with the support of Business Development Managers. You'll be responsible for advising clients on the legal and regulatory requirements and carrying the contract through to completion, ensuring all documentation is provided and compliant to launch American Express' commercial relationship The successful candidate will be responsible for Managing lead closure and the onboarding of new clients, driving a deep and valued relationship before passing the account to the account management teams.

Responsibilities The role would include, but not be limited to:

The smooth setup of all aspects of the account including….

- Capturing the application form over the phone with the clients key contact and ensuring that the correct documentation is requested (AML / KYC)

- Providing premium and dedicated customer service to our new commercial clients

- Working with the Business Development Manager to achieve a successful implementation and handover to the Account Management Team.

- Providing premium and dedicated customer service to our new commercial clients throughout the implementation and enrolment process.

- Processing the underwriting request, company account setup, the card member application process, @Work, Billing Support Files, payment methods and other in scope requirements.

Qualifications





Minimum Qualifications

- Ability to multitask, prioritize and work well under pressure

- Proven track record in building and retaining relationships with internal and external customers

- Excellent Telephone, verbal and written communication skills

- Excellent time Management skills

- Demonstrate self-motivation, results driven

- Proactively seeks opportunities for process improvements

- Strong customer focus; Being able to identify and deliver customer’s individual needs

- Proven problem solving and analytical skills

- Strong change management skills; able to adapt in an ever-changing environment

- Accountability for timely resolutions of issues

- Strong presentation, client management and communication skills.

- Strong team player

- Very good English, written and verbal is required.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/)

and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex,



you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

- Competitive base salaries

- Bonus incentives

- Support for financial-well-being and retirement

- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)

- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

- Generous paid parental leave policies (depending on your location)

- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

- Free and confidential counseling support through our Healthy Minds program

- Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Job Info

- Job Identification26012513

- Job CategoryOperations/Customer Service

- Posting Date08/13/2026, 04:58 PM

- Apply Before08/21/2026, 05:00 AM

- Job ScheduleFull time

- Job ShiftDay

- LocationsAvenida Boulevard Manuel Avila Camacho numero 261, Mexico City, CDMX, 11510, MX(Hybrid)

- Career AreaCustomer Service and Travel

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX_1/jobs)

📌 Account Administrator (Ciudad de México)
🏢 American Express
📍 Ciudad de México