Cognizant is seeking a Technical Lead for a general service desk environment in Mexico City. You will guide incident resolution, optimize support processes, and mentor analysts in a hybrid day-shift setup to ensure high availability of end-user services.
The role involves hands-on technical oversight, collaboration with stakeholders, and a focus on improving response times while maintaining quality support across channels.
📌 Portuguese Service Desk Lead (Ciudad de México)
🏢 Cognizant
📍 Ciudad de México
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