Commercial Operations specialist

(Temporary - SAP Project)

The Commercial Operations Specialist is a critical role supporting Hexagon Manufacturing Intelligence by ensuring the accurate, timely, and compliant order processing of hardware, software, and service solutions.

This position acts as a central coordination point between Sales, Finance, Production Planning, Logistics, to enable smooth order fulfillment, ensuring data accuracy, adherence to commercial and operational policies, along with delivering high-quality customer experience while supporting on-time delivery of precision measurement technologies, software solutions, and integrated manufacturing systems.

Job Responsibilities
- Enter and validate hardware, software, and service orders in Salesforce and ERP systems, ensuring accuracy and completeness.
- Generate software licenses, entitlements, or activation keys as part of the software order fulfillment process.
- Review customer quotes, contracts, and purchase orders to ensure compliance with pricing, terms, and company policies.




- Generate and reconcile invoices using internal reports, ensuring proper billing and alignment with financial requirements.
- Monitor Salesforce dashboards and operational reports to track order status, backlog, and exceptions, taking prompt action on discrepancies.
- Push back incomplete or incorrect orders & requests; communicate required corrections and follow up until resolved.
- Coordinate hardware deliveries with Planning and Logistics ensuring correct and timely communication to customers regarding customer preparedness, ship dates, and shipment scheduling.
- Support Sales by providing clearly communicated guidance on order requirements, documentation, approvals, and delivery timelines.
- Manage order-related issues such as pricing mismatches, manufacturing constraints, and documentation gaps; follow up until resolved & escalate when needed.
- Maintain accurate order files, license records, and approval documentation

📌 Commercial Operations Specialist (Monterrey)
🏢 Hexagon Manufacturing Intelligence
📍 Monterrey