We are looking for a highly adaptable Universal Customer Service Representative to serve as the backbone of our support ecosystem. Unlike traditional specialized roles, you will act as a holistic problem solver, managing interactions across all channels (Phone, Live Chat, and Web/Email) and supporting our entire community, including both Consumers (Cx) and Dashers (Dx). You are the "all-terrain" teammate capable of shifting from a complex delivery logistics issue to a promotional billing inquiry without missing a beat.
Key Responsibilities
- Customer Service Mastery: Deliver high-quality resolution across Phone, Chat, and Web platforms, maintaining the unique tone and speed required for each medium.
- Holistic Advocacy: Support both Dashers and Consumers, ensuring a balanced "360-degree" view of the delivery lifecycle to resolve friction points at the source.
- Real-Time Problem Solving: Navigate complex issues involving order status, promotional disputes, account security, and real-time logistics.
- Insight Generation:
Actively identify and report recurring product friction points to help improve the overall user experience.
- Performance Excellence: Meet and exceed core KPIs, including DWR (Did We Resolve), and Average Handle Time (AHT) while maintaining strict quality and grammar standards.
Requirements & Qualifications
- Linguistic Agility: Exceptional written and verbal communication skills; ability to switch between professional phone etiquette and concise, fast-paced chat interactions.
- Advanced English level.
- Reading comprehension and attention to detail : The adecuado candidate possesses a sharp eye for detail and high-level reading comprehension. In this role, success hinges on your ability to meticulously parse complex documents, identify subtle nuances that others might overlook, and translate written guidelines into precise, error-free execution
- Technical Savvy: Proficiency in navigating multiple CRM tools, internal databases, and comm
📌 Representative, Authenticity (Ciudad de México)
🏢 Doordash
📍 Ciudad de México
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.