About the Role
The Director of Customs Operations is responsible for the day-to-day operations and growth of cross-border customs activities for the Mexico northern border points of entry. Based in Reciente Laredo, the Director will develop operational plans for each border that promote long-term success and growth, collaborating closely with the warehousing teams, account management and other Center of Excellence leaders to develop best practices.
What the Candidate Will Do
● Border Operations Management: Oversee and optimize daily customs operations across all northern border points of entry, ensuring efficient customs clearance processes with a primary focus on Nuevo Laredo as the high-volume port of entry.
● Warehouse coordination: Work closely with warehouse leadership teams to ensure seamless communication and drive consistent operations between the warehousing and customs functions.
and customs brokerage performance, recommending and implementing solutions for continuous improvement.
● Customer Support & Retention: Oversee customer onboarding, support, and retention processes related to cross-border logistics, enhancing service delivery to provide maximum transparency and reliability.
● Policy & Process Implementation: Create and implement new operational policies, standard operating procedures (SOPs), and internal compliance controls that improve cross-border service, reduce border dwell times, and generate efficiencies.
● Relationship Management: Build and maintain strong strategic relationships with customers, carriers, customs partners, Mexican customs authorities (ANAM/SAT), and port officials.
● Data-Driven Performance: Analyze and interpret key data metrics, compliance KPIs, and operational dashboards to evaluate employee and vendor performance, monitoring different departmental
📌 Director of Mexico Northern Border Customs Operations (Nuevo Laredo)
🏢 Uber Freight
📍 Nuevo Laredo
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