Who We Are
Solera is a integral leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com.

The Role
We are looking for an experienced people leader to manage and scale our Implementation Coordination function. In this role, you will lead a team of Implementation Coordinators responsible for onboarding new clients and ensuring timely, high-quality implementations of Customer Enablement products. You will set priorities, drive execution through your team,



establish consistent processes and quality standards, and serve as an escalation point to ensure customer and business outcomes are achieved.

What You’ll Do
Own the successful delivery of new client implementations by leading a team that manages onboarding from project intake through go-live. You will establish and continuously improve the implementation process, ensure accurate and timely updates in the implementation tracking system (e.g., Salesforce), partner cross-functionally to remove blockers, and monitor performance metrics to drive quality, consistency, and customer satisfaction.

Additional responsibilities of the role include:
- Lead, coach, and develop a team of Implementation Coordinators through regular 1:1s, goal setting, feedback, and performance reviews.
- Recruit, interview, and onboard new team members; ensure role clarity, training plans, and time-to-productivity expectations are defined and met.
- Own team cap

📌 Manager, Implementation (Ciudad de México)
🏢 Solera
📍 Ciudad de México