Experience:
- Providing application production support in ACC.
- First Level Suppot for appplications for Call Centers.
- Initial troubleshooting of applications.
Functions:
- Give supports to Call Center, Screen Recording plataforms and Mobile apps.
- The person should provide application production support in ACC.
- First level support for applications for 3PCC call centers and Call Recording systems.
- Initial troubleshooting of applications – does not include the code changes and defect fixes.
- Should coordinate with other teams to resolve the outages.
- Documentation for support and troubleshooting.
- Updating knowledge database.
Location: Guadalajara.
We offer atractive salary + Superior benefits and relocation bonus.
If you are interested please send your Resume to a.malop@dresdenpartners. com
Qualifications
Comunication.
Team work.
Working under preassure.
Additional Information
All your information will be kept confidential according to EEO guidelines.
📌 IT Service Engineer (Guadalajara)
🏢 Dresden Partners
📍 Guadalajara
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