1. Order Processing
- Enter and maintain customer orders accurately in the ERP system.
- Follow standard SOPs for order creation, changes, confirmations, and delivery alignment.
- Monitor order blocks, missing information, and routine pricing issues and escalate when needed.

2. Customer Support
- Manage daily customer inquiries regarding order status, delivery, documentation, or general requests.
- Work with Logistics, Supply Chain, and Planning to align shipments and resolve simple order‑related issues.
- Support onboarding of new customer accounts by following defined procedures.

3. Process & Policy Compliance
- Ensure adherence to integral OM processes, quality requirements, and customer‑specific guidelines.
- Maintain accurate documentation to support internal controls and audits.

4. Cross‑Functional Collaboration
- Partner with CSB, COD, Supply Chain, and Finance to secure smooth order‑to‑cash flow.
- Escalate non‑standard cases to Senior CSR or the team manager as appropriate.

5. KPI & Reporting Support
- Update daily trackers, backlog reports,



or customer performance metrics as assigned.
- Support exception monitoring and help validate data accuracy.

6. Continuous Improvement
- Provide feedback on process gaps, recurring issues, or customer concerns.
- Participate in training, team meetings, and roll‑outs of new SOPs or systems.

Requirement:
- Bachelor’s degree in business, Operations, Supply Chain, or similar field
- 1–3 years of experience in order management, customer service, or administrative support.
- Basic understanding of ERP systems (SAP experience is a plus).
- Strong communication, accuracy, and customer service mindset.
- Ability to follow structured processes and handle routine problem solving.
- Fluent English is essential, and good Mandarin skills are an added benefit.
- Demonstrated advanced knowledge of Microsoft Power Platform (Power Automate, Power Apps) and Artificial Intelligence solutions, including Microsoft Copilot. Ability to lev

📌 Customer Service Representative (Guadalajara)
🏢 Nxp Semiconductors
📍 Guadalajara