Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Office
Job Description

Position Summary
The Senior BI Developer / Business Analyst – CRM Analytics is responsible for delivering scalable, high-quality analytics and reporting solutions focused on CRM and customer data domains. This role combines advanced business analysis capabilities with strong BI development expertise to translate complex business requirements into actionable insights.
Operating within a globally distributed environment, the incumbent partners with stakeholders across the Americas and collaborates with EMEA-based technical teams to ensure consistent, reliable, and governed analytics solutions. The role also supports production reporting environments, ensuring operational stability, data quality, and adherence to enterprise standards.

Key Responsibilities
Business Analysis & CRM Analytics
- Partner with stakeholders across Sales, Service, Marketing, and Operations to gather, analyze, and document business requirements.
- Define, standardize, and validate CRM KPIs and metrics,



including pipeline performance, conversion rates, retention, and service SLAs.
- Translate business processes and customer journeys into scalable data models and reporting frameworks.
- Provide data-driven insights and recommendations to support decision-making.

BI Development & Solution Delivery
- Design, develop, and maintain Power BI dashboards, reports, and datasets aligned with business and enterprise requirements.
- Translate functional requirements into technical specifications and optimized visualization solutions.
- Ensure integration with enterprise data platforms, including Amazon Redshift, Databricks, and Athena.
- Optimize report performance, usability, and scalability.
- Document reporting logic, data transformations, and KPI definitions.

Data Quality, Validation & Governance
- Perform data validation, reconciliation, and quality checks to ensure accuracy and consistency of reporting outputs.
- Ensur

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