Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
From prototype to real-world impact - be part of a integral shift by doing work that matters.
Job Description
In this role, your day-to-day activities will include:
- Monitoring ServiceNow incident queues for your assigned functional areas
- Performing initial evaluation and triage of support tickets
- Communicating directly with impacted users to understand reported issues
- Analyzing issues and determining the appropriate path to resolution
- Performing SAP configuration changes as needed to resolve break/fix issues
- Coordinating with technical teams when development or cross-functional support is required
- Working with business users to validate solutions and capture test evidence
- Documenting analysis, actions taken, and resolution details in accordance with support processes
Qualifications
- BA/BS degree in Computer Science, Engineering, Information Technology, or a related field
- 5 to 8 years of experience in an SAP-related IT role
- Exposure to S/4HANA and ECC is preferred
- Experience with NACE output determination, BRF+ and PPF
- Experience with ALE / IDOC inbound and outbound integration
- Experience with modern event-based, SAP API integration is preferred
- Hands-on experience supporting SAP IM (Inventory Management), EWM, LE (Logistics Execution), and TM modules
- Preferred experience supporting Oil and Gas, Process Industry, and/or Consumer Packaged Goods (CPG) organizations
- Excellent written and verbal communication skills in English
- Strong knowledge of SAP logistics processes and concepts, including delivery creation, route dete
📌 SAP S/4HANA Logistics (Monterrey)
🏢 Endava
📍 Monterrey
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