Operate Office or shop floor Systems at SLP site, in compliance with applicable ITSM processes, Standards, and IT guidelines.
Principal activities
- Collaboration, implementation and potentially operation in the on-site IT, based on valid guidelines and processes (e.g. integrate new hardware components in the infrastructure, build new infrastructure systems according to specifications and guidelines, etc.).
- Advise and instruct colleagues in solving complex inquiries in the area of office and shop floor.
- Supervise and monitor IT infrastructure in the first level support (e.g. by re-starting servers, hardware failure, etc.).
- Track local IT jobs and tasks and mark detected deviations.
- Analyze and clarify problems with internal and external partners (e.g. act as contact person and clarify technical issues related to PC-controlled machines with the manufacturers, etc.).
- Conduct correct and regular patching, upgrades of the operating systems for IT devices in the area of responsibility (office and shop-floor) by using standard tools,
in compliance with IT rules and guidelines.
- Conduct regular maintenance checks for IT devices in the area of responsibility, based on the recommendation from the vendors.
- Process IT service requests and IT incidents in 2nd level support at the respective site in compliance with applicable ITSM processes, standards and IT guidelines.
- Service office or shop floor systems by using remote access or by providing on-site support (e.g. solve incidents on laptops, office and production machines, maintain and exchange infrastructure components, etc.).
- Conduct work packages in IT service requests and IT or carline projects on-site
- Assist in development, secure and correct maintaining of the hardware and software assets in the asset management tool.
Requirements:
- Professional career: BD • Computer Science or related
- Relevant experience: 2-3 years working in the role in the automotive environment, It T
📌 IT Operations On Site (San Luis Potosí)
🏢 Dräxlmaier Industrial Solutions
📍 San Luis Potosí
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