Company Description

Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji is committed to connecting the general business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Description

Job Summary:
The Customer Success Manager is responsible for building strong, long-term relationships with customers and ensuring they realize maximum value from Shiji’s hospitality technology solutions. This role drives customer engagement, product adoption,



and sustained value by supporting customers throughout the post implementation lifecycle. As the primary

advocate for our customers, the Customer Success Manager delivers strategic guidance, clear communication, and a deep understanding of each customer’s operational, and business needs to help them achieve measurable outcomes.
This role requires balancing product knowledge, business acumen, and interpersonal intelligence to navigate complex customer environments, build trust across diverse stakeholders, and ensure a positive and successful customer journey.
What You’ll Do:
- Build and maintain deep, long-term relationships with key stakeholders at both the property and corporate levels across the Americas, serving as the trusted advisor and primary point of contact to ensure alignment between Shiji’s technology and the customer’s operational goals.
- Lead the formal transition of clients from the impleme

📌 Customer Success Manager (Ciudad de México)
🏢 Shiji Group
📍 Ciudad de México