- Champion and coordinate the enterprise KM program, communicating its value and impact to all stakeholders
- Establish and maintain content standards, workflows, and feedback mechanisms for knowledge creation, maintenance, governance, and dissemination
- Monitor and maintain overall content health, using checklists and metrics to assess adherence to standards, article reuse, customer ratings, and domain relevance
- Develop and execute communication plans to secure buy-in, explain program purpose, and celebrate progress across all stakeholder groups
- Use analytics and feedback to optimize KM practices, technology, and user experience
- Assess and recommend AI KM technology solutions to enhance knowledge capture, search, and delivery for customers and Customer Innovation Technical Service team

Requirements
- Bachelor's degree in Information Science, Business, or related field; Master's preferred
- 10+ years' experience in Knowledge Management, Digital Transformation, or related disciplines
- Proven experience leading KM programs in a complex, integral organization




- Strong understanding of KM frameworks, governance, and technology platforms (including AI/ML)
- Excellent communication, stakeholder management, and change leadership skills
- Experience with content standards, quality assurance, and continuous improvement methodologies

Core Competencies
Demonstrates expertise in Knowledge Management frameworks, governance, and technology platforms, with a strong focus on stakeholder communication and change leadership. Proven ability to lead KM programs and optimize practices through analytics and feedback in a complex, global environment.
Highest-signal resume keywords
- Knowledge Management
- Digital Transformation
- AI/ML Technology Solutions
- Stakeholder Management
- Change Leadership

ATS Optimization Keywords
Hard Skills
- Content Standards
- Quality Assurance
- Continuous Improvement Methodologies
- Knowledge Governance
- Metrics Assessment

Soft Skills
- Excell

📌 Manager, Enterprise Knowledge Management (Guerrero)
🏢 Jobtailor
📍 Guerrero