The position is critical for managing and resolving customer warranty claims and external non-conformities (NCRs), directly supporting product quality standards and maintaining customer satisfaction. To address this, the role focuses on three core areas: Warranty & Non-Conformance Management, Stakeholder Communication & Coordination, and Quality Data Analysis & Reporting. This structure ensures a comprehensive approach, from initial claim intake and root cause analysis through to client resolution and systemic process improvement. Given the focus on technical product issues and client management, the idóneo candidate will possess significant project management experience in a manufacturing quality environment. Essential requirements include deep knowledge of quality tools, such as FMEA and Root Cause Analysis, and proven skills in customer negotiation and leading cross-functional teams.
How You’ll Make an Impact
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- 50% Warranty & Non-Conformance Management
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- Manage the end-to-end warranty process, including material replacement,
arranging service visits, and handling the disposition of customer equipment.
- Lead root cause analysis (RCA) investigations for all external non-conformities (NCRs) to identify and address underlying issues.
- Develop and implement corrective and preventive action plans based on investigation findings.
- Ensure all NCRs are documented, tracked, and followed up on across all organizational levels.
- 30% Stakeholder Communication & Coordination
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- Serve as the primary point of contact for customers regarding warranty claims and non-conformance status, providing continuous updates.
- Coordinate multi-disciplinary teams (e.g., engineering, manufacturing, logistics) to formulate and deliver timely responses and solutions to clients.
- Negotiate with internal and external stakeholders to manage expectations and resolve conflicts related to warranty issues.
- Generate and distribute formal non
📌 Warranty Project Manager (Santiago de Querétaro)
🏢 Siemens Energy
📍 Santiago de Querétaro
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.