Job DescriptionGlobal Customer Quality Manager is responsible for protecting the customer experience across global operations by leading structured problem‐solving, ensuring rapid containment, and driving systemic corrective actions.
This role owns the end‐to‐end management of customer quality issues, ensuring effective resolution, robust read‐across deployment, and prevention of recurrence across all regions and product lines.ResponsibilitiesCustomer Issue ManagementServe as the primary global interface for customer quality issues and escalationsEnsure rapid containment, clear communication, and timely resolution of all customer complaintsLead customer reviews, reporting, and executive‐level updates on issue statusProblem Solving & 8D LeadershipOwn and enforce disciplined problem‐solving using 8D, 5‐Why, and root‐cause methodologiesEnsure quality of root cause, corrective actions, and verification of effectivenessDrive standardization of problem‐solving across all plants and regionsGlobal Read‐Across DeploymentLead structured read‐across process to prevent recurrence across similar products, processes, and locationsEnsure actions are deployed, validated, and sustained globallyIdentify systemic risks and proactively eliminate themCross‐Functional CoordinationCollaborate with Manufacturing, Supplier Quality, Engineering, and Field Service teamsEnsure alignment between customer issues and internal corrective actionsDrive accountability across regions and functionsPerformance Monitoring & ReportingTrack and report key metrics such as Customer Complaints, FPY/FFPY, COPQ,



and response timingIdentify trends and drive proactive improvementsSupport digital dashboards and real‐time visibility (QMS / BI tools)Customer Relationship ManagementBuild strong relationships with key customersRepresent the organization in audits, reviews, and escalation meetingsDrive customer confidence through transparency and executionQualifications7+ years in Quality, Manufacturing, or Customer Quality rolesExperience managing general customer accounts and escalationsStrong expertise in problem‐solving methodologies (8D, Root Cause, PFMEA)Experience in automotive, industrial, or data center manufacturing environmentsProven ability to lead cross‐functional teams in high‐pressure situationsStrong communication skills with ability to interface at executive levelsEqual Opportunity EmployerVertiv is an Equal Opportunity/Affirmative Action employer.
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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📌 Global Customer Quality Manager (Santa Catarina)
🏢 Vertiv
📍 Santa Catarina