Business Analyst - Salesforce at LexipolLexipol ́s mission is to create safer communities and empower the individuals on the front lines with market-leading content and technology. Their top‐notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor their solutions to better address today's challenges and keep first responders coming home safely at the end of each shift.The Salesforce Support Team at Lexipol drives operational excellence across the business by optimizing Salesforce to support Go‐to‐Market, Customer Success, and Operations functions. We partner closely with cross‐functional leaders to streamline workflows, enhance visibility through data, and deliver scalable solutions that align with company objectives. Our focus is on enabling efficiency, data integrity, and automation that empower teams to better serve first responders and communities nationwide.The Business Analyst – Salesforce acts as the bridge between business stakeholders and the Salesforce technical team. This role translates business needs into clear, actionable requirements and manages the prioritization and delivery of enhancements. The Business Analyst owns the process of gathering, documenting, and refining requirements; They will drive clarity, alignment, and continuous improvement across Salesforce initiatives.Key Performance Objective #1 (30%) – Requirements & Process ClarityConduct discovery sessions with business stakeholders to capture detailed requirements.Maintain a living repository of business processes and Salesforce workflows.Ensure business requests are well‐defined, actionable, and ready for development.Key Performance Objective #2 (25%)



– Backlog & Sprint ReadinessPartner with the Salesforce Administration team to validate feasibility and define technical approaches.Prioritize and organize the Salesforce backlog based on business value and alignment with strategic goals.Identify dependencies and risks, ensuring readiness for sprint planning.Actively track progress and report initiative status to the Salesforce leadership.Key Performance Objective #3 (25%) – Stakeholder Communication & Delivery ValidationCollaborate with Go‐to‐Market, Customer Success, Solutions and Operations leaders to align business outcomes with delivered solutions.Review completed features and enhancements to ensure they meet defined requirements and business intent.Facilitate stakeholder demos, testing, and sign‐off processes.Key Performance Objective #4 (20%) – Continuous Improvement & InsightsIdentify recurring process inefficiencies or data challenges across teams.Support analytics and insights into Salesforce performance and adoption trends.Maintain an organized, prioritized, and fully documented Salesforce backlog.Deliver clearly defined, complete, and actionable requirements for 100% of sprint planning sessions.3–5 years of experience as a Business Analyst or similar role supporting Salesforce CRM.~ Proven ability to translate business needs into user stories, process maps,



and acceptance criteria.~ Strong understanding of Salesforce architecture, data model, and capabilities.~ Experience working in Agile or Scrum environments with sprint‐based delivery.~ Proficiency in tools such as Jira, Confluence, Visio, or similar documentation platforms. Bachelor's degree in business, Information Systems, or related field (or equivalent experience). Experience supporting Salesforce Sales Cloud, Service Cloud, and Experience Cloud.Demonstrated success in optimizing business processes through automation or integrations.Familiarity with data visualization and reporting tools (e.g., Power BI, Tableau).Retirement housing and social security are of course included within the 100% registry of IMSS.~ Private Minor and Major Medical Insurance with $20,000,000 MXN in coverage for you and your direct family.~ Gym membership sponsorship for yourself and your significant other (with Indefinite Contract).~ Savings Fund with a 100% company‐match policy for employees with an indefinite contract, capped at 13% of salary or 1.3 UMA, as permitted by Mexican law.~ Personal Savings Plan (Caja de Ahorro) set up by the company.~ Ability to work remotely.~ Medical Travel insurance for any emergency while abroad for you and your family.~ Lexipol's mission is to create safer communities and empower the individuals on the front lines with market‐leading content and technology. Our top‐notch team works closely with law enforcement, fire, EMS, corrections, and local government professionals to tailor our solutions to better address today's challenges and keep first responders coming home safely at the end of each shift.#

📌 Salesforce crm business analyst (Ciudad de México)
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