L2 Production Support Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast-paced production environment.

You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices. Provide end-to-end L2 Production Support for banking applications, ensuring system stability, availability, and performance Own incident lifecycle management, including diagnosis, resolution, escalation, and closure in alignment with ITIL processes Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues Monitor batch jobs, Unix/Linux processes, and shell scripts; Perform code-level analysis and debugging (Java or other OOP languages) to identify root causes of application defects Conduct Root Cause Analysis (RCA), document findings,



and implement preventive measures to reduce recurring incidents Collaborate closely with L1, L3, App Development, DevOps, and business stakeholders to drive permanent fixes and improvements Maintain and enhance knowledge repositories, runbooks, and support documentation shell scripting) and optimizing monitoring processes Ensure adherence to ITIL practices (Incident, Problem, Change, and Knowledge Management) Works seamlessly across global, cross-functional teams, building strong partnerships to drive outcomes and continuous improvement. Takes responsibility end-to-end, ensuring reliable service delivery and proactive management of production environments.

Embraces innovation, automation, and learning to enhance system performance, optimize processes, and elevate support practices. Join integral employee networks that promote engagement, development, and belonging.

Career Development in Spanish & English: Training, certifications, and mentorship programs available in both languages to support bilingual growth.

Community Engagement: Participate in local volunteering initiatives, tech meetups, and cultural events that connect you with the Capgemini community. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.

📌 Senior Production Support Analyst (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México