HR Manager
BPO Operations | Mexico City
**RUI**
**About RUI**
RUI is a BPO specializing in high-value customer experience solutions.
We differentiate through our people and our processes, because we know our talent is our greatest competitive advantage.
**Position Summary**
The HR Manager will serve as the strategic people partner for RUI's Mexico City operation, responsible for driving organizational talent initiatives while ensuring sound day-to-day HR execution across the site.
**Key Responsibilities**
**Strategy and Talent Management**
- Design and implement HR strategies aligned to site operational objectives.
- Lead performance management, leadership development, and succession planning programs.
- Partner with Workforce Management (WFM) to align hiring plans with capacity forecasts.
**Recruitment and Selection**
- Own full-cycle recruitment for the site across operational and leadership roles.
- Develop sourcing strategies tailored to the Mexico City talent market.
- Anticipate hiring needs in coordination with Operations and WFM to meet ramp timelines.
**Daily HR Operations**
- Manage employee relations, internal investigations, and conflict resolution.




- Oversee payroll administration in compliance with the LFT, IMSS, and INFONAVIT.
- Administer the full employee lifecycle: onboarding, internal movements, and separations.
- Ensure ongoing compliance with federal and local labor regulations.
**Culture and Engagement**
- Drive engagement initiatives aimed at reducing attrition and strengthening site culture.
- Serve as a trusted liaison between employees and operational leadership.
**Requirements**:
- Bachelor's degree in human resources, Business Administration, or related field; HR certification a plus.
- Minimum 5 years of HR experience, with at least 2 in a high-volume BPO or call center environment.
- Proven experience in both high-volume and professional-level recruitment.
- Strong command of Mexican labor law, IMSS, INFONAVIT, and payroll compliance.
- Intermediate to advanced English required for corporate coordination.
- Analytical, results-driven, and comfortable with a visible floor presence.
Pay: $11,****** - $28,****** per month
Work Location: In person

📌 Human Resources Manager (Xico)
🏢 Rui
📍 Xico